For a UX Design semester-long course at the University of Southern California, I designed a mobile app that generates a route to a mysterious local destination based on the filters the user has set. Wander aims to provide a personalized and spontaneous travel experience while immersing users fully in their destination. I was one of 4 designers who brought Wander to life from concept to delivery. I conducted user testing, created sketches, low and mid fidelity screens, prototypes, final screens, and developed the visual identity
Completed at USC in a Designing for User Experience class. The product idea originated from one member in my group. All of us actively contributed to shaping the app's purpose and participated in its development.
You might experience lack of spontaneity, lack of immersion, and limited exploration.
In an analysis of 50,000 user-generated TripAdvisor posts in 2019, researchers identified 6 key terms that were most important to tourists’ travel satisfaction:
Negative reviews that included these problems showed that overtourism at popular destinations worsened tourist experiences, making them less likely to revisit these sites.
Travelers feel unfulfilled with the traditional tourist attractions, and are unsatisfied with the issues that arise due to those overcrowded destinations
How can we help travelers who feel dissatisfied or overwhelmed with traditional travel planning, find ways to pack their trip with activities beyond tourist attractions and inject spontaneity to their travels.
Users can apply filters to specify the type of locations they are interested in. These filters determine the criteria for generating the mysterious locations that Wander will recommend to the users.
When users can click the Wander button in the home page, the app will generate a route to a mysterious location and help the user explore a local site. The location generated will take into account any location filters that the user has enabled.
Users can store and organize their favorite destination by creating folders. These folders can be shared with friends, even if they don't have the app.
There was little to no competition for what we were trying to build. There are apps that help users navigate a location they've never gone to before. Besides their ability to add some personalization, none of them have features that we envisioned for Wander.
We wanted to design for extremes so that Wander catered to users with a wide range of preferences, needs, and travel styles. We created these personas to guide our app design and think about the features that we wanted.
Freya the spontaneous traveler is the user that would most likely use our product as someone that’s naturally spontaneous. We also wanted to consider how Wander could serve users who aren't as spontaneous and free-spirited as Freya.
Together, we brainstormed key features for Wander. I wanted to design a travel diary for users like Freya who value recording things and sharing on social media. I also recognized that users would benefit from some level of customization, particularly with choosing location types to personalize user's experience.
We created a Travel Mode features intended to provide more anxious users that have overplanning tendencies with a little more structure in the beginning, allowing them to feel like they have a little more control over where they were going.
In Travel Mode, the user specifies their desired end destination, and while they are en route, the app sends them notifications about nearby mysterious spots they might be interested in exploring.
Wander Mode catered to users that want to be spontaneous. We planned for these two modes to be the main features of Wander.
After various iterations and testings of our designs.
I began to doubt Travel Mode's alignment with the app's overarching objectives. We recognized the conflicting nature of having both Wander Mode (which promotes spontaneity and discovery) and Travel Mode (which caters to more planning-oriented users). We were also trying to solve for an issue that wasn't really there.
Removal of Travel Mode
Travel Mode meant to help more anxious travelers feel comfortable.
Users have less of a need for reassurance and more of a need for inspiration.
Having both Travel and Wander Modes was contradicting to the app’s purpose.
After interviewing, 30+ people, they shared that they have used a navigation app to go somewhere new, despite the fact that most of them were not spontaneous travelers. This feedback helped us realize that people have less of a need for reassurance and more of a need for inspiration, which is what our app’s main aim was.
We discarded Travel Mode and pivoted towards providing inspiration through Wander Mode.
Refining Wander Mode
Wander Mode was originally designed to make anonymous suggestions throughout the day.
Arbitrary notifications might disrupt daily activities and annoy users.
Give users more autonomy over when they want to explore: press Wander button and begins journey.
I didn’t like the direction we were going in because the appeal of Wander was that it provides a unique service for travelers. The original Home Screen felt too "Uber-like." I insed designed a more comprehensive home screen page that displayed all the main features of the app. Filter preferences at the top, Travel Journal, and the Wander button at the bottom.
Different Home Page Design
User research with our initial wireframes revealed that Wander felt reminiscent of existing navigation applications such as Google Maps and Waze.
I removed the navigation in the home screen entirely because all key features of the app fit on the home page. I also wanted to draw attention towards the primary feature of the app, the Wander button. The nav bar reppears when the user explores other areas of the platform.
We thought gamifying Wander would make it more fun for users, as it wasn't just a navigation app. However, user interviewees expressed various concerns so we removed the use of augmented reality.
Removal of AR During Wander Mode
Augmented reality feature can drain battery life
AR made it feel like there were two realities
Staring at phone would be too distracting (similar to PokemonGo)
Designing A New Map
We decided to change the map and drew inspiration from Candy Crush. Instead of displaying the entire surrounding area, we wanted to conceal it, to make it quest-like.
The map still serves the same purpose as navigational apps like Google Maps by providing the route to the end location, ensuring users have the necessary guidance to reach their destination.
We included ETA and distance indicators because user testing informed us that those were essential to any navigation feature.
Screen design
For our background screen, Luc and I created a linear gradient that transitions from a lighter purple at the top and darker purple at the bottom. The intention behind this gradient was to convey a sense of depth and allude to the idea that there is more to discover below, similar to the vastness of the ocean. This aligns with the exploration aspect of Wander, as it symbolizes the hidden and unknown elements waiting to be explored.
Additionally, for the home screen, we incorporated blurry waves as a design element. This choice was inspired by the concept of oceans, further emphasizing the idea of exploration. It adds a dynamic and immersive touch that visually connects to the theme of Wander and enhances the overall user experience.
Finally, we heavily incorporated a blurred background effect for modal popups to evoke feelings of mystery, curiosity, and exploration.
Color Palette
Purple represents exploration and mystery, aligning with the exploratory nature of Wander. It has long been linked to the realm of mystery and intrigue and evokes a sense of depth and allure. This color helped to create a captivating visual identity for the app.
Typography
We used Major Third as a scalar for all of our fonts starting with Paragraph as the base case. To reduce eye-strain, Wander uses #212427 or “Old Print” to reduce the level of contrast between the white backgrounds and our darkest colors. Finally, we used Display sparingly! It is meant for large impact labels.
Components
Icons
Filter the types of locations that Wander will recommend. By allowing users to customize their preferences, the app provides a level of personalization, ensuring that the recommended destinations align with the users' interests. This enhances the user experience because the generated locations become more relevant and appealing to them.
Pin filters that they interact with the most to their home page. This enhances user convenience because users can conveniently enable or disable their preferred filters with ease and without having to navigate to different screens.
Map that displays the route to the destination, with a moving indicator showing the user's current location. The design incorporates gamification elements, making it quest-like and creating suspense and excitement by keeping the surrounding area on the map unrevealed.
Users will see a picture that represents where they were led to upon reaching a destination. They can then add this location, a special note, and a rating to their travel journal.
Record their trips in a travel journal. Users can create folders to categorize different trips and add their Wander destinations to these folders. By clicking on a specific folder, the user is taken to a carousel that displays all the places they visited during that particular trip, allowing them to reminisce about their past adventures.
Users can view detailed information about each location they visited by clicking the cards in the carousel, and add photos to remember their trip. Users can also share their trips with friends, both within and outside of the app.
Users can easily exit a Wander "quest." When a user clicks to leave a quest, they are prompted to provide a reason for leaving. Depending on the reason, they are directed to the preferences widget where they can make changes or adjustments.
This approach promotes user satisfaction and helps the app continually enhance its features and functionality to better cater to users' needs.
To incorporate a social aspect to provide users with a sense of community, users have the ability to follow their friends within the Wander app.
Users can also earn travel badges, virtual rewards that users can unlock based on specific travel-related accomplishments. Users can feel a sense of accomplishment and progression within the app, adding an element of gamification to their travel experiences.
We want to give travelers inspiration for local places they can visit to avoid the issues that come with overcrowded popular destinations. We also want to inject spontaneity to their itinerary and help users find the hidden gems that will help them truly get to know their destination.
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